Refunds and cancellations
Last updated 17 October 2026
Troop is pay as you go: you buy credit packs and spend credits on what Troop does for you. There is no subscription to cancel and nothing renews automatically.
Delivery
Troop is an online service; nothing is shipped. Credits are added to your account as soon as your payment is confirmed, usually within a minute. If they have not appeared within 24 hours of a successful payment, email support@troopp.in or +91 9896305896 with your payment reference and we will add them or refund you.
Refunds
- Unused packs: if you have not used any credits from a pack, you can ask for a full refund within 7 days of buying it.
- Used credits: credits already spent on leads, reveals, emails or exports are not refundable, because the work and its costs have already been incurred.
- Failed actions: if an action fails or finds nothing chargeable, such as a reveal that finds no email or an email that could not be sent, the credits go back to your balance automatically.
- Billing errors: if you were charged twice or charged the wrong amount, we refund the difference in full.
- Free credits: sign-up credits have no cash value and are not refundable.
How to ask for a refund
Email support@troopp.in or +91 9896305896 from your account email with the payment reference. We reply within 2 working days. Approved refunds go back to the original payment method through Razorpay and usually reach you within 5–7 working days, depending on your bank. The refunded credits are removed from your balance.
Cancellations
You can stop using Troop at any time. To pause sending, turn it off in Settings; no further emails are sent or charged. To close your account, delete it from Settings. Ask for any refund you are due before deleting, because deletion removes your credit history.
More
See our terms and privacy policy, or contact us.